Support

The NetNumber technical support team provides 24x7x365 2nd and 3rd line technical support services from our support hubs in America and Europe. NetNumber support can be contacted through the following channels.

Emergency support (ONLY) phone:
Phone Support is available 24×7 for Critical and Major service impacting incidents by calling:

  • US Domestic: 1-888-457-0231
  • International: 1-204-318-3958

Email Support:
Email Support is available 8:30AM to 5:00PM EST and CET time zones, Mon-Fri for Low Severity requests.

NetNumber eXperience Center:
The NetNumber Customer Portal, now called the NetNumber eXperience Center, is available 24×7 for all severity incidents. On-line customer portal services include:

  • Submit tickets to report incidents or request change.
  • Add comments and other information to existing tickets.
  • View ticket status, details and resolution.
  • Attach supporting files to the ticket.
  • Update personal contact information.
  • View documents specific to their company.
  • View News posted by NetNumber.
  • Generate a summary report of tickets.
  • Online product and support documentation.